The pros: Beautiful and interesting selection of coffee tables. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. How much does Arhaus Furniture - Customer Service in the United States pay? They are a publicly traded company of over 2 billion dollars. I called to check on the order since we are entering the second week of April. Company doesn't provideor hidescustomer service phone number. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. Find out how we combat fake reviews. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. I want to escalate past the store manager, but they will not provide a contact. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. I ordered same table 16 weeks ago, and still no set delivery date! We'll be returning here for many years to come. The customer service has been extremely poor, had I not called no one would have followed up. 30 days: Bedding must be returned unused in the original product packaging. It's perfect for our Great room. And I love the way they do customer service from sales to delivery I have no complaints. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Made to your specifications and submitted for production at the time of your order. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. I went to Arhaus looking at specific dining chairs I was interested in. The sales manager, Linda treated me like I was the one at fault. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. All pieces look sturdy and well constructed. They said they would be back in touch. Delivery time is problematic with this company. Request your free catalog. We make every effort to display the colors of our products accurately on the website. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Do I need to create an account to order online? Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! They promised a discount. Know what you want before you order but seriously you can't go wrong buying at Arhaus. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. I had almost same bad experience as the folks put one star. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. 68. I requested new back cushion, fabric only, and was told No. Tricia one of the design consultants came to my home and helped me plan my buy. I recently purchased a sectional and a table. | Consumer Comment A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. See how it all works here. Worked with the design team to match new items from our previous purchases with another Arhaus store. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Overall, customers have good things to say about Arhaus and their online shopping experiences. How do I request a catalog or sign up for email or remove my name from your mailing list? To be added to our postal or email mailing list, sign up here. I will be going back there now that I know they have good customer satisfaction. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. Not worth it, they dont stand by warranty. they are the one should respect and feel the same way if you really like you furniture you are selling. I mailed both boxes back to Ahaus the same day. He made several recommendations. And, we remain committed to never using wood from endangered rainforests. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. The people we dealt with at Arhaus were very nice but the product lacks. From looking at other recent reviews on various forums I'm not alone. Your experience can help others make better choices. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. I had been looking for a while and when I found this set I fell in love. No issues with ordering, delivery either. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. I was only refunded for one of the two boxes. People that come over say the room belongs in a magazine. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. The national Arhaus customer service is the worst customer service Ive ever experienced. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. You can make them your self quicker and for half the price. Again, special thank you to Tracy, and thanks to the rest of the staff there. Thank you, Arhaus, and the great sales, delivery and customer services teams. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. Design materials that enhance the Arhaus brand and the overall . And non of the back rests held shape they sagging and about 1/2 full now. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Information provided by various external sources. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. BEAUTIFUL FURNITURE STORE ! This plan will also cover seam separation. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! They were both delivered a week later. Bad experience all the way around. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. Own projects from concepting to delivery of final product. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. 60 days. If you don't expect any customer service go to this store. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Second, there are buttons that go into the cushion. How do I apply for an Arhaus Credit Card? My residence wont be ready for weeks. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. My interior designer Tricia, was amazing to work with. He was very rude and said "you're done looking around get out." You have successfully subscribed to our list. Posted: February 21, 2023. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. The furniture is beautiful, current and they have unique things . One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. The furniture is decent at best but totally not worth it with such poor service. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. Some links on Slumber Search are referral links. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Stay clear of this company, and this store. This is not something that I would have expected from a $3000 dining table. More info. I have worked with Michael Babcock to furnish two homes. Beautiful furniture at shocking prices. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. They said I would have to contact Arhaus to get the issues solved. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. We have enjoyed a wonderful experience working with the team at Arhaus. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today It is unacceptable the way Arhaus treats their paying customers. Yes, all pricing is consistent in stores, in the catalog, and online. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. When I finally came close to making a choice I showed him a picture of my family room. Insane. He has been to our home and helped picked out pieces for the space we have. The prices are very competitive and the staff is stellar! I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. This is a follow up to my September 27, 2022 review. We love Arhaus UTC. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Now they are offering me a different model chair. And, the little details are a big reminder that a real person created something special just for you. We will definitely be repeat customers. We want you to love your new piece as much as we do. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. The invoice is very misleading. She has a flare and creative abilities which we appreciated. He's the complete opposite. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. I couldn't be more pleased with this purchase! you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. If you placed your order in a store, contact your Design Consultant for status updates. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We got the warranty and it still takes months to get our new furniture repaired. The cons: High prices. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. The follow up service is just as slow. Arhaus is a handcrafted furniture brand that was founded in 1986. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. Anyone can write a Trustpilot review. The back cushions are not sewing straight. Thank you Michael and Sandi Trish and Bob. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. We had one rip in a couch and placed our request for repair in January. Companies can ask for reviews via automatic invitations. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. We purchased 2 dining table end chairs in Feb 2021. I ordered several dining chairs that kept coming in damaged. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. I highly recommend this store! Like all things you read on the Internet, understand there is no better judge than yourself. They took longer than expected. Beautiful store with an impressive selection of unique but current furnishings and accessories. We had wonderful service and design consultation thanks to Rebecca Scott. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Join the 39 people who've already reviewed Arhaus. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. It was purchased during a very good sale at the store. This is a high end store with dollar store customer service. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Run don't walk away from Arhaus! For as costly as the furniture the customer service is really bad. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. I just ordered too much ;). Are the prices the same in stores and online? With a keen eye for details, love for . I'm giving this 3 stars because I had both good and bad experiences in this store. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. I asked for 10% considering I spent all night upset with my experience. Within a couple of months the item began peeling. DO NOT BUY the worry-free protection. I contacted Arhaus service and discovered that the warranty was only thirty days. I do wish returns would be a little less costly. the perfect rug and dining chairs as floor samples.

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