A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. 2.3. Regus membership gives you access to workspace in thousands of locations around the world. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. We have tried to explain how our agreements work. I was using the regus for couple years. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Ive been their customers for the past 3 years, paid everything in full. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. I have received a GBP14.75 charge after registration. My expressed intention was to rent space for 1 month and for a quoted price of $650. Go to. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We apologise if for any reason you didnt receive these reminders. Membership: 2.3.1. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. However, we also have a business to run and cannot cancel signed agreements. We have a team of specialists available 24/7 to help you find the best solution for your business. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Thank you, Platinum membership includes access to an office. Copyright 2023 Community Evangelical Church. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. This answer was rated: . Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Transparency is very important in everything that we do. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. Find workspace. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Find out how we combat fake reviews. They would not remove the items that I didn't want. Oh yes. Yes. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Book on the day or in advance via the app. Please fill in your details and a member of our team will contact you shortly. I have a Regus lease and have been trying to cancel the agreement for the past two months. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel I sincerely apologise if you have experienced billing errors. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. Your language and other settings can be amended through your online account i. E., myregus.com. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Global Customer Service at Regus. Id like to be able to help but havent been able to identify your account. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Best regards, Why? For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. Besides, the facilities provided by you are also impeccable. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. If you don't request the refund, they keep it. Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] Once your agreement with us has been renewed, well confirm it via email. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. They are real scum bags. I am sorry if you feel this way. Hi Ryan, Thanks again for everything I will be happy to recommend your services! Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Questions and answers about starting, owning, and growing a small business only. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. Kind regards, Best regards,Michelle Spire. You have not been charged fees for no reason, you have been charged correctly. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. This has resulted in our staff not coming into work because of unfavourable working conditions. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. Company Name: Carrie Jaffe or Accurate Assessments of San Diego Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Thank you for your consideration. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. We pay those as well. I hope youll continue to serve more and more people and make their life happy and prosperous. Let us find the workspace that`s right for you and your team. Troubleshooting common issues with Solstice Conference. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. A member of our team will get back to you as soon as we have the details. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. This will ensure the agreement ends at the end of the agreed term and will not renew further. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. According to the contract terms, the last date of my membership with you is on {the date}. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I would love the opportunity to help further but havent been able to identify your account. Best, Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality It goes against our guidelines to offer incentives for reviews. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. + Free Sample of Insurance Cancellation letter Template. 2.3.2. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Note- they are similar to Spirit Airlines. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Access thousands of business lounges across the world simply turn up and get to work. This will surely increase the credibility of your complaint. Lorraine Brule But once you are in the system - you can't do anything. However they denied my request, insisting that I had to pay for another month of service. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Transparency is very important to us, and all services can be opted in/out through your online account. They are requiring a TWO month retainer, which is almost $4000! Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. This will take you to the "End Your Amazon Prime Membership" page. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Frustrated I shut down the second account as well. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! how to cancel regus membership/account? For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Also they thretaten u with debt collector and give all ur personal data for them. As you can see from your statement of account, available online (e.g. CONSUMER BEWARE! Using Solstice Conference to link video call to the equipment in a meeting room. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Furthermore, it's our goal to make this an efficient yet very simple process. Desposit/Retainer - $700 I am a small business and cannot afford any of this. Head of Customer Services. It is just because of the nature of my job. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Did yours get refunded? Save my name, email, and website in this browser for the next time I comment. Unfortunately not. Go to this page in your computer's web browser. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Im sorry if you felt the need to escalate this. It is a scam. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. All agreements end on the last day of a calendar month. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. I hope youll continue to serve more and more people and make their life happy and prosperous. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Horrible Customer Service and Billing Practices! think about how low this company is. please give me my refund. Try ipostal1. Lorem ipsum dolor sit amet, consectetur adipiscing elit. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Neither document indicates that there is no opportunity to terminate for an entire year. Its clear from reading your comments that the main reason for your review is that of your agreement. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. i want to cancel they said i cannot. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. You can call, but they don't know what's going on and have little to no authority to fix the issue. I was blessed to have the opportunity to be part of the church. She basically copied and pasted the same response she has given to other customers about the terms and agreement. And, therefore continuing the membership is not possible anymore. 2. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Well, this may seem benign at first glance, but consider this reversal. Same here. Hi Cami, Im sorry that you feel this way. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. We have a team of specialists available 24/7 to help you find the best solution for your business. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Our invoices are due on the payment date that is displayed on them. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method.

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