Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . If its past 10 AM on the day of your event and you dont have the tickets, please contact us. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. After the switch, you will enter the email address you use to access the community in order to reset your password. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e StubHub - Buy & Sell Concert, Sport & Theatre Tickets If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Would not make an exception,to a hotel reservation I made thru Priceline. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. 6:00 AM - 7:00 PM PT weekends. Stubhub said they have the seats were listed until a hour past kickoff. Use of this website signifies your agreement to our. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. DoNotPay records the details of your purchase to boost your chances of winning the refund. Ads by Money. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Viagogo, a tickets marketplace, bought StubHub in February 2020. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. We are changing the way you register and sign-in to the StubHub Community. The cash refund will be issued by May 31, 2021 and will. on 2/28 at 12:51PM Customerscomplained to the media andfiled lawsuits. I received an access code that didn't work and Customer Service asked me to give the seller a little time. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. to check out everything we offer. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow What Happens If I DonT Pay National Insurance Contributions? See detailed StubHub customer service rankings, employee comments and much more from our sister site. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. How long do StubHub refunds take? - AdvertisingRow.com How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. This means sellers set the ticket prices. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Buy sports, concert and theatre tickets on StubHub! They're upset StubHub is refusing to . Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Click on any of the links and there is a private message link on the moderators page They can assist you. If you purchased on a registered account, your credit is available within your StubHub Wallet. Otherwise you will receive a voucher for 120% of your purchase price. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. The clause is designed to protect both buyers and sellers. How to Request a Stubhub Refund [98% Success] - DoNotPay . The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub changed its refund policy about a month ago. A million dollar company can not compensate a loyal customer a few hundred bucks. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. How do I contact StubHub customer service? - KnowledgeBurrow.com You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Click that link and you're good to go. "The return of live events, the input of customers, partners, and regulators, and the . Reply anytime to let us know how we can improve. To reach Customer Support call 1-866-788-2482. Your online site is a disaster, It does not work to apply a credit. Review the StubHub return and refund policy at ReturnsAndRefunds.com. International orders are handled a bit differently than those within the US, @Lighty7. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. "If you have tickets to a show that is postponed, you will be able to select your refund . How do I contact StubHub support? - KnowledgeBurrow.com "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. It's a code that starts with SH followed by some numbers. If you feel like StubHub cheated you, you could take action against them. and take advantage of this neat service whenever you need it. Colorado: 8,688 customers due $3,120,442 in refunds. Solved: Refund Request - StubHub Community That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Go ahead and file a chargeback on your credit card. Contact us United States and Canada. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Find contact information here. All rights reserved. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Covid 31 Refunds 41 StubHub 211. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Danielle is the author of this solution article. Clear your Internet browsers cookies and cache. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. And never again. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. You have lost a customer for life! No problem. Absolutely, you can list these tickets for sale on our site ! Registered users: Log in to your StubHub account. but I havent been able to get in contact with anyone from StubHub. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. They say $0.00. Once you receive that email you can log into your account and navigate to the StubHub wallet. How do I request a refund? - Ticketmaster The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Listings for companies similar to StubHub: Customer service is awful. Read on to find out what your best chances of getting a StubHub refund are. The seller would net $85.. The credits are valid through the end of 2022. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . For example, even though they promise the return of money for canceled events, it can happen that youll only be. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Ticketmaster will be the only place selling VIP Tickets though. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). How do I contact StubHub for refund? There Application crashes. We'll email you when an event is canceled. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. After this experience, I'll take my business elsewhere. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Ticketmaster for Ever. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Let us teach you the major money lessons you NEED to know. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. JEVAR IS WHO HANDLED MY CALL. I was refused to talk with a supervisor , I had 4 tickets listed. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Help us improve this article with your feedback. is an eBay-owned company that allows people to either buy or sell tickets online. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. From everything weve seen, the StubHub customer support is quite thin, to say the least. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Find help with your questions from other fans through our own peer-to-peer community! Get immediate StubHub support from HelpOwl.com. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. There's a class action lawsuit against StubHub from other customers who want a refund too. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Phone: 866-788-2482. Sit back and relax while we do the work. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Georgia And 2 hours before the game I had no listings active. Sign in, or if youre new to StubHub, sign up for free. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Click here to explore your options! 03-31-2022 08:37 AM. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Email: This information has not been added. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Reached out to customer service twice still can't list tickets. 1.866.788.2482. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. You can reach the corporate office at 415-222-8400. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Buy sports, concert and theater tickets on StubHub! For customer support people can visit their help topics to search for answers to questions or browse popular topics. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart.

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