Never again. Average Delivery Time. Find out how we combat fake reviews. Ordered Nike trainers. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Check out what 59,467 people have written so far, and share your own experience. very helpful as Liverpool didnt answer the phone. All in all, satisfied with my purchase and dealings with this shop. Claim your profile to access Trustpilots free business tools and connect with customers. 1996 Retro Nuptse Jacket. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Reordered again Sunday afternoon, Monday morning was here. Tried to send Crocs back as they didnt fit my daughter. We use dedicated people and clever technology to safeguard our platform. Would not recommend. Asked for a pair of trainerscould not even tell what the guy said. Verification can help ensure real people write reviews about real companies. OG Stack Longline Puffer Jacket. Why have i been rejected for my return as the item was faulty? Rolling eyes, rude attitude. Package allegedly dispatched on 11th December and now reported as list in transit! They also offer a WhatsApp device but it doesnt work. Order placed on Monday standard deliver paid for and the parcel arrived the next day. No greeting, no please, no thank you. Was looking everywhere but at her customers. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. * One or more of these files was not uploaded due to an invalid file type. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I can't even point the blame at one member of staff because they were all terrible. Please note that we may share your email with the company to verify your order. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Please provide a valid proof of purchase. Great to hear that the parcel arrived so quickly. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. 10% off at Footasylum on first orders with this promo code. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Absolutely fuming with this company. We also ensure all reviews are published without moderation. 124.99. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. 27 Feb. At least 30% off in the . Before returning items you must notify Footasylum by telephone, letter, or email. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Email and text communication was prompt and efficient. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. - Callum Phelps, posted 11 months ago Wow! Change of mind returns accepted. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. The lines are open from08:30 - 19:00. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Footasylum. Ordered some trainers at 10.30pm amd paid for next day delivery. And would recommend to all my friends amd family. Ordered standard delivery, was dispatched the next day & arrived the day after. We also ensure all reviews are published without moderation. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Purchased 2 pairs of Salomon trainers in different sizes. Ordered and paid on 10th December my daughter's Xmas present. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. - Kristy Smitten, posted 11 months ago Thank you so much. Only response was we would receive a call within 8 hours - that was two days ago! For full terms and conditions see here. 4. Been trying via live chat, what's app and calling HQ. Date of experience: January 04, 2023. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. By using a. Package allegedly dispatched on 11th December and now reported as list in transit! New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Get FREE UK delivery on all orders over 60 and FREE UK returns. Totally shocking service in regards to a faulty item that they . Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Price was unbelievable for what I got! A simple full refund is all I wanted from the first time I was messed around!! Order placed Sunday afternoon and delivered Monday afternoon. Email and text communication was prompt and efficient. When you purchase through links on our site, we may earn an affiliate commission. In November 2022 I placed an order with FootAsylum and it never came. It goes against our guidelines to offer incentives for reviews. Purchased 2 pairs of Salomon trainers in different sizes. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Companies can ask for reviews via automatic invitations. To break them up politely to ask for helpit was like I had sowrn at them. Stay ahead of the game with the latest trainers and clothing from Footasylum. I will always order with footasylum I am very happy with the service and products. Ordered coats for 2 of my sons in the sale. They all fit perfectly. I have sent them back the undamaged trainers in a damaged box as I received them. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. They were dispatched quickly and delivered within a few days to Northern Ireland. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Totally amazing service cannot fault. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. In just a few steps, we'll have it sorted. We spoke to Footasylum's senior leaders . Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. My son lost out on his Christmas presents as a result. That is great news that they arrived a day early!We hope to see you again very soon. Lancashire We use dedicated people and clever technology to safeguard our platform. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. By continuing to use this website, you agree to the use of Cookies. Ends: Tue 28 Feb 2023. A pop-up box will appear revealing the code. Shoved the card machine into our face. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Giving one star so I can leave this review. Ordered it on Monday and it was delivered on Tuesday. I would definitely recommend and will be a returning customer. Great to hear that the parcel arrived so quickly. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! They were dispatched quickly and delivered within a few days to Northern Ireland. Find out how we combat fake reviews. Accurate And Undamaged Orders. My son lost out on his Christmas presents as a result. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. UK Returns Free return by our courier service. All rights reserved. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Thank you for signing up to . Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. You will receive a verification email shortly. Once cleared, your points will turn into money off any future purchases. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. They have scribbled size 7 on it. Anyone can write a Trustpilot review. Why have i been rejected for my return as the item was faulty? Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. High performance sneakers, trending streetwear and exclusive product weve got you. Hey MattThanks for taking the time to leave us a review. Keep up the good work Terry!Thanks so much.Tanya. Great sale and super quick on delivery. They all fit perfectly. Absolutely fuming with this company. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Full price items only. Anyone can write a Trustpilot review. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Rock Woven Outdoor Pant. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Simply follow our returns portal link below. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Take care!Thanks,Rebekah. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Looks like they have found the nearest spare tatty box to send them out in. - Fred, posted 2 months ago I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. You have 28 days to return your items and you'll need your original receipt or delivery note. Received 2 small refunds for I don't know what! Help future customers by talking about customer service, price, delivery, returns & refunds. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Ordered some trainers at 10.30pm amd paid for next day delivery. Ordered Nike trainers. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan.

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