"I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. We can't find the 'Customer Case Team' role. on 6th challenge. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Do your routing configurations tie to the correct queues? You, my amazing reader, get more than tips for a Salesforce Superbadge. I learned so much doing it. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! 1 is checked that should not be checked. And it's a little trickybut you can find out if you google it:). I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Use the search o. Hello! I am having trouble with step 4. "Im not able to add instructions in the macro. I am not sure what I'm doing wrong? Confused? I was convinced I was missing something and racked my brains over it. Even after setting up support proc and presence status. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". If you want to check the support process' api name, you can extract via data loader. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. A support process is similar - different stages apply to each process. I have used knowledge 1000 times and have never had anything like this. Did you start with a clone of the correct profile? Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Some changes are done at Challenge 2. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. I removed those and then the trailheadapproval was there. error, has anyone found any way around this? I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Ensure you group report results correctly. After changing the name of the inactive user it worked for me. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I have finally managed to get through this stage. Trying new things- my baby brother practiced crawling through a tunnel. I am unable to rename the "Service" console , I receive this message when selecting Edit. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Ensure Agents have access to Knowledge when viewing a Case. My problem was that I had 2 users with the same name: Ada Balewa. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. @Joy.. Can you please share the solution ?r. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Goodness! Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. It is very attractive and impressive. Service Cloud Specialist Superbadge - 4,5,6,7. Back to the superbadge. Activate your knowledge groups and sub-groups. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Thanks for your time! Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Please guide me on this.Thanks. The free lemonade offer worked! I had to do a quick refreher on this topic mid-superbadge. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. I was creating 'wrong queue' queue . Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. hmmm It has been a while, but I believe that just the "standard" profile is what you need. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Something a little odd- Have you added the chatter feed/publisher to the layout? I've been stuck on this error message for two days! Skip Main Navigation. Found my mistake (apart from taking it too literally). Service Cloud Specialist Superbadge. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Ensure you create 'Billing Topics' for Knowledge." Something that helped was saving the report frequently. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Are you using a Dev org or a playground generate from Trailhead? stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. What should I do? I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Ensure this task is automatically created when case type is electrical and reason is performance and status is working. not sure how to troubleshoot this tho..@_@, hmmm! I have created and recreated the Cloud Technical Team support process more times than I can count. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Ensure you set up the routing for Basic Cases properly." How frustrating! I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I don't know what else to try. Did you create a new console? Thank you SO MUCH. If you can not, I'd look around at permissions. Module. I'm stuck on Challenge 6, creating the macro. Sounds like you need, The instructions mention that agents should be able to decline requests. I also confirm that no additional code exists in this org. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Could you share some details of what you have? Appreciate any help. An action can be added to the page layout. How would you enable people to select cases from an organised list? Right now he' taking a nap.so I'm off to edit some reports! The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Use another way to specify capacity for the routing configurations. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. It is hard to give many hints about this step without giving away too . I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. If the action is missing from the page layout, it will not show up as an option in the feed. The macro itself is working fine. Hello Trailhead Baby! You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! You also get personal insight into the life of a Trailhead Baby! This is really a tricky one. I have read every message I can find and have double and triple checked everything I can think of. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Remember you can only have one assignment rule per object and the instructions specify two routes. Does it work? Would you like to share some details of your current configuration? When it works it plays a sound to tell you that a case has been assigned to you. I can only click on the Email tab. i could pass the challenge, so great to have some experts available like you! Thank you sooo much, you were right! The worst error! It was an interesting project, and I wanted to share some lessons learned from . Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Leave a comment for the Trailhead Baby! Ensure the Macro sends an email to the customer. Modified 2 years, 1 month ago. This is my journey- a normal kid by day- a Trailhead explorer by night. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Excellent statistics for your blog, thanks for taking the time to proportion with us. Open a Case in the service console.2. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Has any code been used with your org? Any help would be greatly appreciated. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. In the worst conditions, Ursa Major panels produce ~25% of maximum power. He laughs when I poke his nose and tries to take toys out of my hand. I wish I had a good answer for you! It's a picklist. Did you check the values? But not able to finish this challenge . That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Good to hear!!! Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. You do not need an overflow assignee, but you will need two queues. This error stumped me for a while as well. Hi there,I am struglling with sataus update within a macro. Any ideas that can help me? Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. "Not able to figure out what is wrong here. I'd do a quick google search on Salesforce Macros- It's a point and click process. I really learned a lot here. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Review the steps to ensure you create the Cirrus Support Process. Thank you! I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I used a new trailhead playground created exclusively for the service cloud badge. Knowledge Basics for Lightning Experience. Use Lightning Knowledge to create a knowledge base for better customer service. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I am the Trailhead Baby! I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. I didn't change anything and retried the "Check Challenge" just now and it worked. It still gives me the same error that it isn't found. Usually this is due to some pre-existing configuration or code in the challenge Org. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. 43 are for Admins. Its upsurd. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Could you share what you have for your dashboard/report/etc and I'll take a look! It is reason i m getting this error. At last count, there are 81 Salesforce Trailhead projects for developers. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. R&D, A project with Daddy: My favorite daily process! I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Thanks a lot in advance. 2 comments Closed . Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Ensure you set up the routing for Advanced Cases properly. Glad you solved the problem! Can you help how to revert it back and to see Closed status field. I got the stages added - its the 'and assign' that's hanging me up. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Ensure you set up the routing for Advanced Cases properly. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Ensure you group report results correctly. 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Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Did you perform any particular action to get the email available on the console ? I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3.

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